Terms of service
TERMS OF SERVICE
Last updated: October 2026
These Terms of Service govern your use of the KEMARA online store and your purchase of products from KEMARA.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.
1. ABOUT KEMARA
KEMARA is an online store offering natural and handcrafted self-care products inspired by the heritage and traditions of Egypt.
KEMARA currently ships to selected European destinations.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.
Because some KEMARA products are handmade or made from natural materials, minor variations in appearance, texture, color or dimensions may occur. Such variations do not necessarily indicate a defect.
3. ORDERS
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. The confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or product availability issues.
If we cancel an order after payment has been received, the applicable amount will be refunded.
4. PRICES AND PAYMENT
Product prices are displayed on the website at the time of purchase.
Shipping charges are calculated and displayed separately during checkout unless otherwise stated.
The available payment methods are displayed during checkout. Payment must be successfully completed before an order can be processed, unless KEMARA expressly offers another payment arrangement.
We reserve the right to correct pricing or product information errors. If an error affects an order that you have placed, we will contact you and provide the appropriate options in accordance with applicable law.
5. SHIPPING AND DELIVERY
Orders are prepared in Egypt and shipped to the delivery address provided at checkout.
Delivery times may vary depending on the destination, carrier, customs processing and other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
Any applicable customs duties, import charges or other fees imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
6. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Where mandatory consumer protection laws apply, your statutory rights remain unaffected by these Terms of Service.
7. PERSONAL INFORMATION
Your use of the KEMARA store is also governed by our Privacy Policy.
We process personal information in accordance with our applicable privacy and data-protection obligations.
8. INTELLECTUAL PROPERTY
All content on the KEMARA website, including text, logos, photographs, graphics, designs, product descriptions and other materials, is owned by or licensed to KEMARA unless otherwise stated.
You may not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by applicable law.
9. PROHIBITED USE
You must not use our website or services for unlawful purposes or in a way that could damage, disable, overburden or interfere with the operation of the website.
You must not attempt to gain unauthorized access to our systems, accounts or data.
10. THIRD-PARTY SERVICES
Our store may use third-party services, payment providers, carriers, analytics services or other technology providers.
Your use of third-party services may also be subject to the terms and policies of those providers.
11. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may modify, suspend or discontinue parts of the website or services when reasonably necessary.
12. LIMITATION OF LIABILITY
Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, KEMARA will not be responsible for losses caused by circumstances outside our reasonable control.
13. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version published on this page will apply to orders and use of the website from the date indicated above, subject to applicable law.
14. CONTACT INFORMATION
KEMARA
Email: kemarastore8@gmail.com
WhatsApp: +20 155 982 2688
Business location: Egypt
For questions regarding these Terms of Service, please contact us using the information above.
15. GOVERNING RIGHTS
These Terms of Service are subject to applicable laws and mandatory consumer protection rights.
Nothing in these Terms of Service is intended to deprive consumers of rights that apply to them under the laws of their country or region.