Shipping policy

SHIPPING POLICY

Last updated: October 2026

KEMARA currently ships from Egypt to selected European destinations.

1. SHIPPING DESTINATIONS

We currently ship to the following European destinations:

Germany

Spain

France

Italy

Greece

Netherlands

Ireland

We may expand our shipping destinations in the future.

2. SHIPPING COST

Shipping is charged separately from the product price.

The applicable shipping charge is displayed during checkout before you complete your order.

Shipping rates may vary in the future depending on the destination, package requirements and shipping arrangements.

3. ORDER PROCESSING

Orders are prepared and dispatched from Egypt.

We aim to process orders as soon as reasonably possible after successful payment and order confirmation.

Processing and dispatch times may vary depending on order volume, product availability and other circumstances.

4. DELIVERY TIMES

Delivery times depend on the destination country, shipping carrier, customs procedures and other circumstances outside our reasonable control.

Any delivery timeframe shown at checkout is an estimate and is not a guaranteed delivery date.

Delays may occur due to customs clearance, carrier operations, public holidays, weather or other circumstances beyond our control.

5. CUSTOMS AND IMPORT CHARGES

Orders are shipped internationally from Egypt.

Depending on the destination country and applicable regulations, customs duties, import taxes, clearance fees or other charges may apply.

Unless otherwise stated at checkout or required by applicable law, any such charges imposed by the destination country are the responsibility of the customer.

Customers are responsible for providing accurate information required for delivery and customs processing.

6. TRACKING

Where tracking is available, tracking information will be provided to the customer using the contact details provided with the order.

Tracking availability and the level of tracking information may vary depending on the destination and carrier.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because the address provided is incorrect or incomplete, additional shipping costs may apply where permitted by applicable law.

8. DELIVERY ISSUES

If your order has not arrived within the expected delivery timeframe, or if it arrives damaged or incomplete, please contact us as soon as possible.

Please include your order number and any relevant information or photographs so that we can investigate the issue with the shipping carrier.

9. LOST OR DAMAGED SHIPMENTS

If a shipment is reported as lost or damaged, KEMARA will work with the applicable shipping carrier to investigate the matter and determine the appropriate resolution.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

10. CONTACT

KEMARA

Email: kemarastore8@gmail.com

WhatsApp: +20 155 982 2688

We currently ship to selected European destinations from Egypt.

Nothing in this Shipping Policy affects mandatory consumer rights that cannot legally be excluded or restricted.