Refund policy
RETURN & REFUND POLICY
Last updated: October 2026
KEMARA wants every order to arrive as expected. This policy explains our return and refund process for customers purchasing from our online store.
1. RIGHT OF WITHDRAWAL
For eligible purchases made by consumers in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period begins on the day you, or a person you designate (other than the carrier), receives the goods.
To exercise this right, contact us at kemarastore8@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase.
2. RETURN CONDITIONS
Returned products must be sent back without undue delay and, where applicable, within 14 days after you notify us of your withdrawal.
Products should be returned in their original condition and packaging where reasonably possible.
Because KEMARA products include personal-care and bathing items, sealed products that are not suitable for return for hygiene or health-protection reasons may be excluded from the right of withdrawal after the seal has been opened, where this exception applies under applicable law.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
3. RETURN SHIPPING COSTS
Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning the goods after exercising the right of withdrawal.
If the product is defective, damaged on arrival, or not as described, please contact us before returning it so we can provide the appropriate instructions.
4. REFUNDS
Once we receive the returned goods, or you provide evidence that the goods have been sent back, we will process the applicable refund in accordance with applicable law.
Where the right of withdrawal applies, we will refund the payments received from you, including the standard delivery cost paid for the original shipment. Any additional cost resulting from your choice of a more expensive delivery method is not refundable.
We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first, where permitted by applicable law.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.
5. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us at kemarastore8@gmail.com with your order number and, where possible, photographs of the issue.
We will review the issue and provide the appropriate solution in accordance with applicable consumer law.
6. HOW TO CONTACT US
KEMARA
Email: kemarastore8@gmail.com
WhatsApp: +20 155 982 2688
We currently ship to selected European destinations.
Nothing in this policy affects mandatory consumer rights that cannot be excluded or restricted under applicable law.